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Return Policy
Dear Customers,Thank you for choosing to shop at our online store for home essentials and daily goods. We are committed to providing you with quality products and a satisfactory shopping experience. Below is our return policy to help you understand the return process better:
Return Conditions:
You may request a return within 30 days of purchase.
The product must be in unused, undamaged, and in its original packaging.
Return Process:
If you need to make a return, please contact our customer service team within 30 days of purchase, providing your order number and reason for the return.
Our customer service team will guide you through the return process, including filling out a return request form and preparing the return package.
Return Inspection:
We will inspect the returned package upon receipt to ensure that the returned items meet the return conditions.
Once the inspection is passed, we will proceed with the refund process, and the refund will be credited back to your original payment method.
Return Shipping Fee:
As returns are based on consumer's personal reasons, the return shipping fee will be borne by the customer.
The return shipping fee is non-refundable, only the product amount will be refunded.
Special Items:
Some items may not be eligible for return due to their nature, such as personal care products, customized items, etc. Please read the product description carefully before purchase.
Thank you for reading our return policy. Our aim is to provide you with the best shopping experience. If you have any questions, please feel free to contact our customer service team.